Refund/Cancellation Policy
Refund/Replacement of Damaged Products / Packages
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If you received a package that has suffered any damage during shipment that affected OHHY’s product quality, you'll need to inform OHHY before 7 calendar days from the delivery date.
To open and file the claim, you'll need to email info@ohhymedia.com the following (no claims will be processed unless this documentation is submitted):
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Picture or video of the damaged item(s).
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Picture of the shipping box the products were delivered in.
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Picture of the shipping label on the shipping box.
OHHY is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement.
Damaged products purchased through third party retailers must be claimed directly to the third party retailer. We are unable to process claims of damaged products that haven’t been ordered directly through OHHYMEDIA.com
HOW DO I RETURN AN ITEM OR INQUIRY ABOUT RETURNING AN ITEM?
To initiate a return please email us at: info@ohhymedia.com
Per safety regulation, we cannot accept returns of used products due to a health and cross-contamination issue. If you wish to return your products, and have an unused product, please read to ensure your request meets the criteria below:
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
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without showing signs of wear or damage in any way
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within 7 calendar days of the delivery date (after 7 days no returns are allowed)
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must not be a special order or a custom order
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unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
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If address is not provided or legible, and courier cannot deliver or order is shipped back, the second shipment will be at customer expense for a refund to be allowed
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% safety restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days from the delivery date if you intend to return ANY item back to our store Items.Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. The customer is responsible for all shipping costs of returning unwanted items.
Return the unopened/unused items to the following address:
OHHYMEDIA
125 Wes Walker Memorial Drive
Ball Ground, GA 30107
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Fulfillment/Shipping Policy
Processing Time
Regular orders are processed to be shipped in 2-7 business days.
Expected Delivery time. Most orders take 3-8 days depending on location with the US
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Tracking
Once your order has left our warehouse, you will be sent a tracking number for your shipment. You can then follow the progress. Most shipments ship via UPS or FedEx Ground.
Shipping to PO Boxes
OHHYMEDIA does not ship to PO boxes. A physical address must be provided.
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Privacy Policy
OHHY receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect personal information
We collect such Non-personal and Personal Information for the following purposes:
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4.To provide and operate the Services;
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5.To provide our Users with ongoing customer assistance and technical support;
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6.To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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7.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
OHHYmedia.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
The use of Cookies could be used on our site to track usage
How can your site visitors withdraw their consent?
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If you don’t want us to process your data anymore, please contact us at info@ohhymedia.com or send us mail to: OHHYmedia, 125 Wes Walker Memorial Drive, Ball Ground, GA 30107
Privacy policy updates
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions and your contact information
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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@ohhymedia.com or send us mail to: OHHYmedia, 125 Wes Walker Memorial Drive, Ball Ground, GA 30107
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Terms and Conditions
Website Owner
This website is owned and operated by Ohhy Media, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors e-commerce access for our products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Allowed users of this site
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Terms of agreement
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged accordingly.
Additional Terms of Service
If you received a package that has suffered any damage during shipment that affected OHHY’s product quality, you'll need to inform OHHY before 7 calendar days from the delivery date.
To open and file the claim, you'll need to email info@ohhymedia.com the following (no claims will be processed unless this documentation is submitted):
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Picture or video of the damaged item(s).
-
Picture of the shipping box the products were delivered in.
-
Picture of the shipping label on the shipping box.
OHHY is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement.
Damaged products purchased through third party retailers must be claimed directly to the third party retailer. We are unable to process claims of damaged products that haven’t been ordered directly through OHHYMEDIA.com
Retention of right to change offering
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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Warranties & responsibility for services and products
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. We offer a full warranty if our sanitizer Secure is used. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of OHHYmedia, LLC except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
Indemnification
You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
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Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the state of Georgia, USA, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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Contact Us
By email:
By Mail:
125 Wes Walker Memorial Drive
Ball Ground, GA 30107
Phone:
404-965-7109
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